You have the right to cancel the Order, return the product and request a refund at any time, but no later than 14 days from the date of receipt of the Order. If you want to cancel the Order, send a corresponding request to our e-mail firstname.lastname@example.org or through the feedback form.
If the request to cancel the Order comes to us before the actual transfer of the Order to the courier service, the refund is made in full (including the cost of delivery), since the delivery service was not provided. Refunds are made no later than 14 days from the receipt of the cancellation request.
If your Order has already been sent to the courier service, then it is impossible to stop delivery. In this case, the cancellation of the Order and a refund can only occur after you receive the Order and return the goods back to us. In this case, the refund of the delivery cost cannot be made, since the service was provided. You can only count on getting a refund for the value of the item. Read more about the return procedure below.
To return an item(s) use "Create Return" feature. You can find it on Order Details page in your Account (My Account -> My Orders -> Order Details - > Return). Please clearly state the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.
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We would recommend that you return your items via registered post.
Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
If a full refund is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however you will be responsible for the cost of returns the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.
The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.