Terms and Conditions

Disclaimer

By using emiauto.eu you agree that you are using the website of your own free will and in accordance with the following Terms of Use. 

Any and all information found on the emiauto.eu website is provided "as is" for general information only. We endeavor to keep information up to date and correct, however EmiAuto EU make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. EmiAuto EU hold no responsibility or liability for any issues, damages, or any related incidents resulting from the use of the website.

Our Catalog

Our online parts catalog is to be used as a reference guide and does not necessarily reflect the availability or stocking status of parts. 

Manufacturer updates may occasionally cause discrepancies in part numbers and prices that are not reflected in the online catalogs. In such cases, customers will be notified via email or phone before any charges will occur.

Consumer’s Responsibility 

Our customer support team verifies every order for order accuracy and fitment before shipping. As the consumer, your responsibility is to provide your VIN with your order to ensure proper vehicle fitment. 

The only time we request you do NOT include your VIN is if you are placing an order for parts that you know do not belong to your VIN, and you already know the part numbers you need (i.e. changing to trailer tow mirrors or adding back-up cameras). Including your VIN in such cases may actually cause a delay in processing.

Dispatch Times

Quoted dispatch time of 1-5 business days is based on parts being available and ready to ship. However in the case of special order or one off items, certain exemptions may apply. If this is the case, time to ship may extend or exceed 7 business days.

Warranty

Full manufacturer parts warranty applies to all new parts. Should your part prove faulty within the manufacturer prescribed warranty period please get in contact with us to arrange replacement. Parts & goods offered on this webshop are to be installed exclusively by trained technicians at a licensed specialist workshop and not by the end user. Claims under fitment by an unauthorised/unlicensed  mechanic, or damage to any part due to incorrect fitment is not covered under warranty.

Price Match

EmiAuto EU will match a competitors advertised price for an identical product sold by us, subject to the following conditions.

  • Product must be identical, including part number, brand & model. 
  • Competitor must have it in stock, and available for immediate purchase, and not a discontinued/promo item.
  • Competitor’s price must include all associated costs, including taxes & delivery charges.
  • Competitors offer must be verifiable by us.
  • Price match is not available when a competitor's lower price is due to:
    • Category or store-wide discounts
    • Conditional sales
    • Package deals
    • Trade-ins 
    • Damaged stock
    • Demonstration or discontinued lines
    • Ebay Listings
    • Loyalty or third party offers
  • Competitor must be a registered business within the UK or Europe.
  • Price match policy is for new sale transactions - not refunds or back-dated pricing

Thank you for shopping with us.

If you have any other questions, please don't hesitate to contact us.

Regards,
EmiAuto EU